Terms and Conditions
The Check Your Bill Website (“this Website”) is owned by Mindlabz Pty Ltd,
ABN: 33 622 539 637.
Short-Form Summary
Check Your Bill provides a comparison service for energy and broadband products.
- We compare your current product against products available through our panel of providers.
- Results may show multiple priced products on our panel of providers or a comparison against a specific preferred product.
- We do not compare all products in the market.
- Estimated savings and pricing are indicative only and depend on your usage and other factors.
- We may receive commissions from providers if you purchase through our service.
How we rank results
- Products are typically ranked based on estimated price or potential savings using the information you provide.
- In some cases, other factors may influence ranking or display, including product features and availability.
- Not all providers or products in the market are included in our comparisons.
Please read the full terms and conditions below for more detail.
Introduction
1.1 All access to and use of this Website is subject to these terms and conditions (“Terms of Use”). By accessing and using (including, without limitation visitors who browse this Website but do not use any services) this Website you agree to be bound by the Terms of Use. If you do not agree to the Terms of Use, you are not permitted to access and use this Website and you should immediately cease accessing and using this Website.
1.2 If you breach any provision of the Terms of Use then your right to access and use this Website will immediately cease.
1.3 This Website is intended for use by Australian residents, aged 18 years and over and Australian businesses. This Website (including products, price references and product descriptions) is frequently updated. Products may be withdrawn at any time, without notice.
1.4 We reserve the right to amend the Terms of Use at any time. The amended Terms of Use will be effective from the date they are posted on this Website. Your continued use of this Website will constitute your acceptance of the amended Terms of Use.
Privacy Policy
2.1 We take your privacy seriously. We respect your rights under the Privacy Act 1988 (Privacy Act) and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) requirements for collecting and managing your personal information. Please refer to our Privacy Policy to understand how we collect, use and handle your personal information.
Third Party Products
3.1 You can apply for products via this Website. These products are provided by third parties over whom we do not have control. It is your responsibility to determine whether a product is suitable for you before proceeding.
3.2 All product prices are quoted in Australian dollars unless otherwise stated.
3.3 We are not responsible for any loss or damage you may suffer in connection with any product obtained through a third-party provider.
3.4 Product descriptions and comparisons are general summaries only. You should review the relevant product documentation before making any decision.
3.5 By submitting your personal details through this Website, you may request or apply for a product from a third-party provider. That offer may be accepted or rejected. Any contract is formed directly between you and that provider.
3.6 We make reasonable efforts to ensure that third-party product information is accurate and up to date; however, we do not guarantee its completeness, adequacy or accuracy. We recommend you confirm the information and results obtained on this Website with the relevant provider or supplier.
3.7 Product suitability depends on your individual circumstances. You should consider your own needs before deciding.
The Check Your Bill Service and How We Are Paid
4.1 We provide a comparison service that enables you to research and compare your current energy and/or broadband products against products available through our panel of third-party providers. Information, data and advice on this website is provided on the basis that site users undertake responsibility for assessing the relevance and accuracy of its content.
4.2 Our comparison results are based on information you provide and available product data. We may present:
- multiple priced products available through our panel based on estimated cost or savings; and/or
- a comparison against a specific or preferred product.
4.3 We do not compare all products available in the market. Our comparisons are limited to products made available to us through our selected panel of providers.
4.4 The availability of products we compare may change from time to time depending on our providers and what products they make available to us. Not all products made available from our providers are compared by us and due to commercial arrangements, area or availability, not all products compared by us will be available to all customers.
4.5 Depending on your requirements, some products and providers may be excluded from our comparison. Some products and special offers may only be available from our call centre or website.
4.6 Our results including comparisons and estimated savings are based on:
- the information you provide (such as usage, location, and preferences);
- product pricing and data supplied by providers; and/or
- industry assumptions where information is incomplete.
4.7 Where actual usage data is not available, we may use estimated or benchmark usage profiles.
4.8 Products are generally ranked based on estimated price or cost over time. Other factors that may influence ranking or display include:
- product features and availability; and/or
- technical or system considerations.
4.9 Depending on your selection, we may show:
- multiple priced products on our panel based on estimated cost or savings; or
- a comparison between your current product and a specific or preferred product.
4.10 A lower estimated price does not necessarily mean a product is better suited to your needs, you should:
- review the product terms and conditions before deciding; and
- consider your personal circumstances when choosing a product.
4.11 Any estimated pricing or savings shown:
- Are indicative only.
- May not reflect your actual costs.
- Depend on your usage, provider pricing, and other factors.
4.12 Actual costs may vary significantly.
4.13 Our comparison service is free for you to use. We may receive commissions or referral fees from third-party providers if you purchase a product through our Website or by using our services.
Energy-Specific Terms
Energy Comparisons
5.1 For energy products, comparisons are based on your usage information or, where unavailable, standard industry benchmark usage profiles.
5.2 Estimated energy costs may include:
- tariff structures (including fixed and variable charges).
- billing assumptions.
- seasonal usage variations.
- network and regulatory charges.
5.3 Where applicable, comparisons may reference pricing aligned with regulatory benchmarks such as the Default Market Offer (DMO), the Victorian Default Offer (VDO) or reference price.
5.4 Any percentage savings or comparisons against a reference price are indicative only and may vary depending on your actual usage and provider pricing changes.
Energy Disclaimer
5.5 Energy price estimates are indicative only and may not reflect your actual bill. Differences in tariffs, billing cycles, discounts and usage patterns may significantly affect costs.
Broadband-Specific Terms
Broadband Comparisons
6.1 For broadband internet products, comparisons may include plan price, data inclusions and speed-related information such as advertised or typical evening speeds.
6.2 Speed and performance information is provided by third-party providers and may be affected by factors outside their control.
Broadband Disclaimer
6.3 Broadband performance (including speed and reliability) may vary due to factors such as network congestion, location, connection type (e.g. NBN technology), and provider network capacity.
6.4 Advertised speeds and typical evening speeds are indicative only and actual performance may differ.
6.5 Ranking of products is generally based on estimated price or savings but may also take into account factors such as product features and availability.
Permitted Use
7.1 You may use this Website for personal, non-commercial purposes only.
7.2 You must not interfere with the security or operation of this Website.
7.3 You must not use automated tools or scraping methods to extract data from this Website.
7.4 You must not use this Website for unlawful or fraudulent purposes.
7.5 Any information you provide must be accurate and complete.
Registering an Account
8.1 You may create an account using login details.
8.2 You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
8.3 You must notify us immediately if you suspect unauthorised access.
86.4 We may suspend or terminate your account if misuse is suspected.
No Advice
9.1 The information provided on this Website is general in nature and does not consider your personal objectives, financial situation or needs. It is not financial or product advice.
9.2 This Website is for comparison and research purposes only and does not constitute an offer to sell any product.
Intellectual Property
10.1 All intellectual property rights in this Website and its content are owned by or licensed to Check Your Bill.
10.2 You must not copy, distribute or use content without permission.
Liability and Consumer Rights
11.1 Nothing in these Terms of Use excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable laws.
11.2 We do not guarantee that this Website will be error-free, uninterrupted, or free from viruses.
11.3 To the maximum extent permitted by law, we exclude liability for loss or damage arising from your use of this Website, except where required under the Australian Consumer Law.
11.4 Where a consumer guarantee applies, our liability is limited (at our option) to resupplying the services or paying the cost of having the services supplied again.
11.5 If our services are supplied to you as a consumer, you are entitled to consumer guarantees that cannot be excluded under Australian Consumer Law.
Indemnity
12.1 You agree to indemnify us against any loss arising from your breach of these Terms of Use or misuse of the Website.
General
13.1 If any provision is invalid, the remaining provisions will continue in effect.
13.2 Failure to enforce any right does not waive that right.
13.3 These Terms of Use constitute the entire agreement between you and us.
Governing Law
14.1 These Terms of Use are governed by the laws of Victoria, Australia.
14.2 You submit to the exclusive jurisdiction of the courts of Victoria, Australia.
Contact Us
Any Links to third-party websites are provided for convenience only. We are not responsible for their content. Please contact us by email (info@checkyourbill.com.au) or phone (1300 484 140) if you have questions about these Terms of Use or our services and how our comparisons work.
- Introduction
1.1 All access to and use of this Website is subject to these terms and conditions (“Terms of Use”). By accessing and using this Website you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you are not permitted to access and use this Website and you should immediately cease accessing and using this Website.
1.2 If you breach any provision of these Terms of Use then your right to access and use this Website will immediately cease.
1.3 This Website is intended for use by Australian residents only, aged 18 years and over. You should note that this Website (including products, price references and product descriptions) is frequently updated. Products may be withdrawn at any time, without notice.
1.4 We may amend these Terms of Use at any time and so we recommend that you refer to these Terms of Use each time you use this Website. The amended Terms of Use will be effective from the date they are posted on this Website. Your continued use of this Website will constitute your acceptance of the amended Terms of Use.
- Privacy Policy
2.1 We take your privacy seriously. Please visit our Privacy Policy to find out how we use the information that you provide to us. Your use of this Website is always subject to the provisions of our Privacy Policy.
- Third party products
3.1 You can apply for several products via this Website. These products are not provided by us but are instead provided by third parties over whom we do not have control. It is your responsibility to satisfy yourself that you wish to obtain any product before doing so. Before deciding to purchase a product, you should consult the relevant product documents. The presence of a product on this Website does not constitute an endorsement by us of the provider, the product, the content of the provider’s website, or the activities of the provider.
3.2 All product prices are quoted in Australian dollars.
3.3 We are not responsible or liable for any loss or damage you or any third party may suffer or incur in connection with any product you obtain after using this Website or for any acts, omissions, errors or defaults of any third party in connection with that product.
3.4 This Website contains statements regarding the terms of the products, including features and inclusions. Some of these statements are generalised to give you a summary of the products being compared. However, not all products are the same and you should confirm the exact terms of any product that you intend to purchase prior to purchasing that product. The product information supplied on the website is available only to Australian residents.
3.5 By submitting your personal details through this Website, you can make an offer to obtain a product from a third-party provider. That offer may be accepted or rejected. The contract for the product will only be concluded once your offer has been accepted by the relevant third-party provider. If your offer is accepted then the product will be provided to you, subject to the third-party provider’s terms and conditions. You will receive written confirmation if your offer has been accepted.
- The Check You Bill service and how we are paid
4.1 We provide a service on this Website which enables you to research and compare energy and broadband, all of which are provided by third parties.
4.2 Our comparison service is free for you to use. We receive payment from the third-party product providers when you use our service to purchase products from them.
- Permitted use
5.1 You are only permitted to use this Website for personal use, subject to your compliance with these Terms of Use. Commercial use of this Website is strictly prohibited.
5.2 You are not permitted to do anything that may affect the security of this Website, or any information or material stored within it.
5.3 You agree not to:
(a) use any automated tool (such as a spider, robot, or aggregation tool) to access, copy or extract such information.
(b) copy or disclose to any person, any Website content, other than as expressly permitted by these Terms of Use.
(c) use any method or process (including data scraping, collection or accumulation tool, robot, spider, or scripted responses) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying, or repackaging any Website content.
(d) use any method or process to consolidate or combine any Website content with any other content, data, information, images, or material.
(e) reverse engineer, disassemble or otherwise attempt to construct or identify this Website’s source code, formulas, or processes.
(f) use systematic, repetitive or any other methods which are designed to obtain many quotes, comparisons, rankings or other pricing and related information from this Website.
(g) use, obtain, or attempt to obtain from this Website, information to identify or discover pricing, underwriting, rating and related business methodology or systems; or
(h) post, distribute or send any ‘spamming material’ or any other form of bulk communication.
5.4 You are not permitted to use this Website in any unlawful or fraudulent manner.
5.5 You agree that if you provide any information on this Website, that information will be true, accurate and complete.
- Registering an account
6.1 This Website allows you to create a personal account. This Website may allow you to sign in to your personal account by generating a standard username and password, or by using your social media username and password. Any such account or access details provided or created by you will be referred to collectively as “Login Details“.
6.2 In all cases, if you create a personal account, you agree that:
(a) your Login Details must be used by you only.
(b) you will always keep your Login Details secure and confidential and will not disclose these to any other person. For security purposes we recommend that you change your password at least once every 6 months.
(c) you are responsible for all actions that take place because of access to this Website’s services via your Login Details; and
(d) any breach of these Terms of Use under your Login Details will be treated as a breach by you.
6.3 If you believe that the security of your Login Details is compromised you must notify us in writing immediately, but in any event, you should change your password immediately. We will not be liable for any loss you incur due to any unauthorised use of your Login Details (including if someone else accesses your account through Login Details they have obtained from you or through a violation by you of these Terms of Use).
6.4 We may disable or close your account at any time because of any suspected or actual unauthorised use of your Login Details and we will notify you by using the contact details that you have previously provided.
- No advice
7.1 Check You Bill does not offer financial, investment or other advice. Nothing on this Website constitutes financial, investment or other advice by us in relation to any product.
7.2 This Website is intended to be used for comparison and research purposes but Check You Bill is not able to bind any third-party provider or ensure that any third-party provider sells any product to you. Accordingly, nothing on this Website amounts to an offer by us or any third-party provider to: (a) sell any product to you; or (b) enter any contract with you.
7.3 This disclaimer does not relate to specific recommendations or other advice given to customers.
- Intellectual property rights
8.1 The word or mark “Check Your Bill” however represented, all associated logos and symbols, and any combinations with another word or mark, are the intellectual property of Check You Bill or one of its group companies.
8.2 All intellectual property rights in any material or content contained in or accessible via this Website is either owned by Check You Bill or has been licensed to us for use by us.
8.3 You will only make fair use of the trademarks on this Website and will not use them:
(a) as part of your own marks.
(b) in a manner which is likely to cause confusion or damage to the reputation of Check Your Bill; or
(c) to identify or imply endorsement or otherwise of products or services to which they do not relate.
8.4 Except as set out elsewhere in these Terms of Use, none of the intellectual property rights belonging to Check You Bill or our licensors in and relating to this Website (including any content or material displayed on this Website) may be used, copied, published, or distributed by you without our prior written consent.
- Exclusions of liability
9.1 This Website, content and services are supplied to you on a strictly “as is” basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, reliability, timeliness, accuracy, completeness, security or that they are free from error.
9.2 We try to ensure that the information displayed on this Website is accurate, however your access to this Website and any action you carry out based on information you obtain from this Website is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.
9.3 We do not give any warranty that the Website is free from viruses or anything else which may have a harmful effect on any technology.
9.4 We aim to provide uninterrupted access to this Website, but we give no warranty as to the uninterrupted availability of this Website. We reserve the right to suspend, restrict or terminate your access to this Website at any time.
9.5 We will not be liable for any loss of use, profits, or data or any indirect, special, or consequential damages or losses, whether such losses or damages arise in contract, negligence, or tort, or otherwise in relation to:
(a) your use of reliance upon or inability to use this Website or content.
(b) the deletion with or without notice or cause of any of your data or information stored on this Website.
(c) any loss of your content or communications resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of this Website at any time.
(d) the removal from this Website of any content or communications sent or posted by you on or via this Website.
(e) any circumstance that is outside of our reasonable control; and
(f) any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.
9.6 Nothing in these Terms of Use is intended to exclude or limit our liability for death or personal injury, our fraud, or any other liability which we may not by law exclude or limit.
9.7 This disclaimer does not relate to specific recommendations or other advice given to customers.
- Indemnity
10.1 You agree to indemnify us, our directors, employees, agents, and contractors for any loss suffered, or any costs that may be incurred arising from your breach of these Terms of Use or your use of this Website.
10.2 This disclaimer does not relate to specific recommendations or other advice given to customers.
- Contact us
11.1 We have several links on this Website. These may take you to other websites. The purpose of these links is to provide you with easy access to further information you may need in making your purchase decision. In no circumstances do we make representations about the accuracy of any information contained on any other websites. We exclude all liability for any loss, damage, cost, or expense you incur in accessing or attempting to access a third-party site.
11.2 If you have any questions concerning this Website or the services and products we provide, please contact us .
- General
12.1 If any part of these Terms of Use is determined to be legally invalid or unenforceable, such provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms will continue unaffected.
12.2 You or we will not be prevented from taking any further action if you or we fail to enforce the rights granted under these Terms of Use.
12.3 These Terms of Use constitute the entire agreement between you and us relating to your access to and use of this Website and supersedes any prior agreements (including any previous terms of use of this Website).
- Governing law
13.1 These Terms of Use and your access to and use of this Website is governed by and will be interpreted in accordance with the laws of Victoria, Australia.
13.2 Each of you and us submits to the non-exclusive jurisdiction of the courts of Victoria, Australia in connection with these Terms of Use and your access to and use of this Website.