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Health partners

Health Partners is a leading health fund in Australia, dedicated to providing quality healthcare solutions to its members since its inception in 1937. With a strong emphasis on member satisfaction and community engagement, Health Partners has built a reputation for reliability, transparency, and customer-centric care.

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Health partners

Health Partners has a strong track record of financial stability and reliability. As a not-for-profit organization, Health Partners reinvests its profits into improving member benefits and supporting community initiatives, demonstrating its commitment to the health and wellbeing of its members and the broader community. With Health Partners, members can trust that they are receiving quality healthcare coverage and support.

 

Why choose health partners?

One of the key benefits of choosing Health Partners is the comprehensive range of health insurance plans it offers. From hospital cover to extras cover and combined packages, Health Partners provides flexible options to suit individual needs and budgets, ensuring members have access to the care they need when they need it.

Health Partners is known for its extensive network of healthcare providers, including hospitals, specialists, and allied health professionals. This network ensures that members receive high-quality care and services, with the convenience of choosing from a wide range of providers.

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FAQ’s

Frequently Asked questions

What is Private Health Insurance?

Private Health Insurance in Australia refers to a form of health coverage provided by private insurance companies, distinct from the public healthcare system provided by the Australian Government through Medicare. Private Health Insurance offers individuals the option to access private healthcare services and facilities, as well as additional benefits not covered by Medicare.

Here are some key features of Private Health Insurance in Australia:

  1. Hospital Cover: Private Health Insurance policies typically include hospital cover, which provides coverage for medical treatment and accommodation as an admitted patient in a hospital. This can include services such as surgery, specialist consultations, and hospital accommodation in private or public hospitals.
  2. Extras (Ancillary) Cover: Many Private Health Insurance policies also offer Extras Cover, which provides benefits for non-hospital services such as dental, optical, physiotherapy, chiropractic, and other allied health services. Extras cover can vary widely between policies, allowing individuals to choose a plan that suits their specific healthcare needs.
  3. Choice and Flexibility: Private Health Insurance gives individuals greater choice and flexibility in their healthcare options. It allows them to choose their preferred doctor or specialist, access private hospital facilities, and potentially reduce waiting times for elective surgery.
  4. Ambulance Cover: Private Health Insurance policies often include coverage for emergency ambulance transport and call-out fees, which are not covered by Medicare for most individuals.
  5. Government Incentives: The Australian Government provides incentives to encourage individuals to take out Private Health Insurance, such as the Private Health Insurance rebate and the Medicare Levy Surcharge exemption. These incentives help make Private Health Insurance more affordable for eligible Australians.
  6. Waiting Periods: When taking out Private Health Insurance, individuals may be subject to waiting periods before they can claim benefits for certain services. Waiting periods vary depending on the insurer and the type of coverage, but typically apply to services such as pre-existing conditions, pregnancy-related care, and major dental procedures.

Private Health Insurance is purchased through Private Insurance companies known as health insurers. There are many insurers in Australia offering a wide range of policies with varying levels of coverage and benefits. It’s important for individuals to carefully consider their healthcare needs and budget when choosing a Private Health Insurance policy to ensure they have the coverage they need.

What is the Private Health Insurance rebate?

The Private Health Insurance rebate is a financial incentive provided by the Australian Government to encourage individuals to take out and maintain Private Health Insurance. It is designed to help offset the cost of Private Health Insurance premiums, making it more affordable for eligible Australians. Here’s how the private health insurance rebate works:

  1. Eligibility: The rebate is available to Australian residents who are eligible for Medicare and have Private Health Insurance with a registered health insurer. It applies to both Hospital Cover and extras cover (ancillary cover).
  2. Income Testing: The rebate is income tested, meaning the amount of rebate you receive depends on your income level. Income thresholds are adjusted annually, and the rebate is calculated based on your income for Medicare Levy Surcharge purposes.
  3. Percentage Rebate: The Private Health Insurance rebate is provided as a percentage of your premium. The rebate percentage varies depending on your age and income level, as follows:

   – Age Under 65: The rebate percentage decreases with increasing income, up to a maximum income threshold. If your income is below the threshold, you are eligible for the full rebate.

   – Aged 65 to 69: The rebate percentage decreases slightly compared to those under 65.

   – Aged 70 and Over: The rebate percentage decreases further for individuals aged 70 and over.

  1. Receiving the Rebate: There are two ways to receive the Private Health Insurance rebate:

   – Reducing Premiums: You can choose to receive the rebate as a reduction in your Private Health Insurance premiums. Your insurer will apply the rebate directly to your premium, reducing the amount you pay.

   – Claiming as a Tax Offset: Alternatively, you can claim the rebate as a tax offset when you lodge your annual tax return. You will need to provide details of your Private Health Insurance premiums and the rebate entitlement on your tax return.

  1. Tiered Rebate Structure: The rebate is divided into different income tiers, with higher-income earners receiving a lower rebate percentage. The income thresholds and rebate percentages for each tier are adjusted annually.

Overall, the Private Health Insurance rebate aims to make Private Health Insurance more affordable for Australians while also supporting the sustainability of the Private Health Insurance system. It provides financial assistance to eligible individuals to help cover the cost of their premiums, thereby encouraging participation in Private Health Insurance.

How does it work?

Private Health Insurance works by providing coverage for medical expenses incurred by policyholders for a range of healthcare services and treatments. Here’s how it typically works:

  1. Choosing a Policy: Individuals can choose a Private Health Insurance policy that best suits their healthcare needs and budget. Policies can include Hospital cover, extras (ancillary) cover, or a combination of both. Policyholders pay premiums to the insurer in exchange for coverage.
  2. Hospital Cover: If a policy includes hospital cover, it provides benefits for medical treatment and accommodation as an admitted patient in a hospital. This can include coverage for surgery, specialist consultations, accommodation in private or public Hospitals, and other hospital-related expenses.
  3. Extras Cover: Extras cover provides benefits for non-hospital services such as dental, optical, physiotherapy, chiropractic, and other allied health services. Policyholders can claim benefits for these services based on the terms and limits of their policy.
  4. Choice of Provider: With Private Health Insurance, individuals have the flexibility to choose their preferred doctor, specialist, or healthcare provider for treatment. They can access private hospitals and facilities, potentially reducing waiting times for elective surgery and receiving personalized care.
  5. Claiming Benefits: When policyholders receive eligible healthcare services covered by their policy, they can submit a claim to their health insurer to receive benefits. This may involve providing receipts or invoices for the services rendered. The insurer assesses the claim and reimburses the policyholder for the eligible expenses according to the terms of the policy.
  6. Excess and Co-payments: Some Private Health Insurance policies may include an excess or co-payment, which is an amount that policyholders agree to pay towards the cost of their healthcare expenses before the insurer starts covering benefits. Excesses and co-payments can help reduce premiums but may result in higher out-of-pocket costs for the policyholder.
  7. Government Incentives: The Australian Government provides incentives to encourage individuals to take out Private Health Insurance, such as the Private Health Insurance rebate and the Medicare Levy Surcharge exemption. These incentives help make Private Health Insurance more affordable for eligible Australians.

Overall, Private Health Insurance allows individuals to access a broader range of healthcare services and facilities, receive more personalized care, and potentially reduce out-of-pocket expenses for medical treatment and services not covered by Medicare. It complements the public healthcare system provided by Medicare and gives individuals greater control over their healthcare options.

Switching Health Insurance, How does it work? What does CheckyourBill help me do?

Switching Health Insurance providers in Australia involves a few key steps and considerations. Here’s an overview of how it works and how checking your bill can help:

  1. Research and Compare Plans: Before switching, research and compare different Health Insurance plans offered by various providers. Consider factors such as coverage, benefits, waiting periods, premiums, and customer reviews to find a plan that best suits your needs and budget.
  2. Contact Your Current Provider: Inform your current Health Insurance provider that you intend to switch. They may offer retention deals or provide information about your policy, such as any waiting periods you’ve already served or potential penalties for cancelling early.
  3. Choose a New Policy: Choosing a new Private Health Insurance policy can be done online, over the phone, or in person. Be prepared to provide personal information and details about your health history.
  4. Waiting Periods: If you’re switching to a new policy with different coverage or benefits, you may need to serve waiting periods for certain services. Your new insurer will typically advise you of any waiting periods that apply to your new policy.
  5. Overlap Period: It’s important to ensure there’s no gap in your coverage during the transition period. Your new policy should ideally start immediately after your old policy ends to avoid being uninsured for any period.
  6. Check Your Bill: Checking your bill is crucial during the switching process. It helps you:

   – Ensure you’re not being double-charged: Make sure you’re not paying premiums to both your old and new Health Insurance providers during the transition period.

   – Verify correct coverage and benefits: Confirm that your new policy reflects the coverage and benefits you signed up for, including any waiting periods.

   – Identify any errors or discrepancies: Reviewing your bill allows you to catch any mistakes or unexpected charges, which you can then address with your insurer.

  1. Cancellation of Old Policy: Once your new policy is active and you’ve confirmed everything is in order, contact your old health insurance provider to cancel your policy. Provide them with any necessary information, such as your new policy details, to facilitate the cancellation process.
  2. Follow-Up: After switching, continue to monitor your bills and correspondence from your new insurer to ensure everything remains accurate and consistent with your expectations.

It’s essential to familiarize yourself with your rights and obligations under Australian health insurance laws and regulations, including the Private Health Insurance Act 2007 and associated guidelines. If you have any questions or concerns about switching health insurance providers, consider seeking advice from a qualified financial or insurance professional.

What is hospital excess in Private Health Insurance?

Hospital excess in Private Health Insurance in Australia refers to the amount of money you agree to pay out of your own pocket towards the cost of Hospital treatment before your insurance policy begins to cover the remaining expenses.  Payment of excess is processed on your first admission on a calendar yearly basis.  It is a feature commonly found in many Private Health Insurance plans in Australia.

When you choose a Private Health Insurance policy with a hospital excess, you agree to pay this predetermined amount if you’re admitted to the Hospital for treatment covered by your policy. The excess amount can vary depending on the policy and insurer, and it is typically set at an annual basis.

For example, if your policy has a $500 hospital excess and you’re admitted to the hospital for a covered treatment, you would need to pay the first $500 of the hospital bill yourself. After you’ve paid the excess, your insurance would then cover the remaining eligible expenses according to the terms and conditions of your policy.

Choosing a higher excess usually means lower premiums, while opting for a lower excess typically results in higher premiums. It’s important to carefully consider your own healthcare needs and financial situation when selecting the level of excess that’s right for you.

What is the Medicare Levy Surcharge (MLS)? Info on what it is, how it works

The Medicare Levy Surcharge (MLS) is an additional tax imposed on Australian taxpayers who do not have private hospital cover and who earn above a certain income threshold. It is designed to encourage higher-income earners to take out Private Health Insurance and reduce the burden on the public Medicare system.

Here’s how it works:

  1. Income Thresholds: The Medicare Levy Surcharge applies to individuals and families who earn above certain income thresholds. These thresholds are adjusted annually and are based on taxable income plus any reportable fringe benefits and superannuation contributions.
  2. Rate of Surcharge: The rate of the Medicare Levy Surcharge varies depending on income and marital status. It is calculated as a percentage of your income and ranges from 0% to 1.5% of your taxable income.
  3. Requirement for Private Hospital Cover: To avoid paying the Medicare Levy Surcharge, taxpayers must have an appropriate level of Private Hospital Cover with a registered health insurer. This cover must meet certain criteria set by the Australian Government, including minimum benefits for hospital treatment and restrictions on waiting periods.
  4. Effect on Tax Return: If you are liable to pay the Medicare Levy Surcharge, it is added to your income tax liability and is payable when you lodge your annual tax return. The amount you owe is calculated based on your income for the relevant financial year.
  5. Exemptions: Some individuals and families may be exempt from paying the Medicare Levy Surcharge, even if they do not have private hospital cover. Exemptions may apply if you or your partner have specific types of government-approved health care cover, such as cover provided by the Department of Veterans’ Affairs or certain Overseas Health Cover.

Overall, the Medicare Levy Surcharge is a mechanism used by the Australian Government to incentivise higher-income earners to take out Private Health Insurance and contribute to the cost of their healthcare through the private system, rather than relying solely on the public Medicare system.

What is Lifetime Health Cover Loading (LHC)? What is it? How does it work?

Lifetime Health Cover (LHC) Loading is another aspect of the Private Health Insurance system in Australia. It’s designed to encourage people to take out Private Hospital Cover earlier in life and maintain it over time. Here’s how it works:

  1. Definition: LHC loading is a government initiative that adds an extra percentage to the cost of Private Hospital Cover for people who take out hospital cover later in life or after the age of 31.
  2. Commencement Age: LHC loading starts to apply from July 1 following your 31st birthday. If you take out private hospital cover after this date, you may incur a loading on top of your premium.
  3. Loading Percentage: The loading percentage increases by 2% for every year you are aged over 30 when you first take out private hospital cover. The maximum loading is 70%, which is reached when someone takes out hospital cover at age 65 or older.
  4. Duration of Loading: The loading applies for 10 consecutive years once it’s been incurred. After that period, if you’ve maintained continuous cover, the loading is removed.
  5. Exemptions: There are some exemptions to LHC loading, such as if you were born on or before July 1, 1934, or if you are a member of the Australian Defense Force. Additionally, periods of absence from Private Health Insurance due to financial hardship or religious reasons may not count towards the loading.
  6. Effect on Premiums: LHC loading increases the cost of Private Hospital Cover for affected individuals. For example, if you take out private hospital cover at age 40, you would incur a loading of 20% on top of your premium for the first 10 years of cover.

Overall, LHC loading is intended to incentivize Australians to take out private hospital cover earlier in life and maintain it continuously. By doing so, individuals can avoid incurring additional costs through loading and contribute to the sustainability of the Private Health Insurance system.

What is is Hospital Cover?

Hospital cover, in the context of private health insurance in Australia, refers to a type of insurance policy that provides coverage for medical treatment and services received as an admitted patient in a hospital. Hospital cover typically includes benefits for a range of hospital-related expenses, such as:

  1. Accommodation: Cover for your accommodation costs as an admitted patient in a private or public hospital, including room charges, nursing care, and operating theatre fees.
  2. Medical Services: Benefits for medical services provided by doctors, surgeons, anesthetists, and other healthcare professionals during your hospital stay.
  3. Surgery: Coverage for the cost of surgical procedures performed in hospital, including both inpatient and day surgery procedures.
  4. Prostheses: Benefits for surgically implanted prostheses and devices used during your hospital treatment, such as artificial joints or pacemakers.
  5. Emergency Care: Cover for emergency ambulance transport and emergency department treatment in a hospital.
  6. Rehabilitation: Benefits for rehabilitation services received as an admitted patient in a hospital, such as physiotherapy or occupational therapy following surgery or illness.

Hospital cover can be purchased as a standalone policy or as part of a combined hospital and extras package, which also includes coverage for general treatment services like dental, optical, and physiotherapy. Private hospital cover in Australia offers policyholders greater control over their healthcare, including shorter waiting times for elective surgery, choice of doctor and hospital, and access to private hospital facilities and amenities.

It’s important to note that private hospital cover is separate from the public healthcare system provided by Medicare. While Medicare covers treatment as a public patient in a public hospital, private hospital cover allows individuals to access private hospital services and choose their preferred doctor for treatment.

What is Ancillary/Extras cover

Ancillary cover, also known as extras cover, in the context of Private Health Insurance in Australia, refers to a type of insurance policy that provides coverage for a range of non-hospital healthcare services and treatments. Ancillary cover typically includes benefits for services that are not covered by Medicare, the Public Healthcare system in Australia. These services may include:

  1. General Dental: Cover for dental services such as check-ups, cleaning, fillings, extractions, and major dental procedures like root canals or crowns.
  2. Optical: Benefits for optical services and products such as eye examinations, prescription glasses, contact lenses, and repairs to glasses.
  3. Physiotherapy: Cover for physiotherapy treatments, including consultations, exercises, and manual therapy techniques to treat musculoskeletal conditions or injuries.
  4. Chiropractic and Osteopathy: Benefits for chiropractic and osteopathic treatments, which involve manual manipulation of the spine and musculoskeletal system to improve alignment and function.
  5. Podiatry: Cover for podiatry services, including foot assessments, treatment of foot conditions, and prescription of orthotic devices.
  6. Psychology: Benefits for psychological services provided by registered psychologists, including counseling, therapy sessions, and treatment for mental health conditions.
  7. Natural Therapies: Cover for alternative and complementary therapies such as acupuncture, naturopathy, remedial massage, and aromatherapy.
  8. Health Appliances: Benefits for medical appliances and devices such as hearing aids, prostheses, orthopedic braces, and compression garments.
  9. Alternative Treatments: Some extras policies may include benefits for other alternative treatments like homeopathy, reflexology, or remedial massage therapy.

Ancillary cover can be purchased as a standalone policy or combined with hospital cover as part of a comprehensive Private Health Insurance package. Extras cover allows individuals to access a range of additional healthcare services beyond what is covered by Medicare, providing financial assistance for treatments that can improve overall health and wellbeing. It’s important to review the specific inclusions, limits, and waiting periods of an extras policy to ensure it meets your healthcare needs.

What are waiting periods?

Info on what it is, how it will affect someone who has never had PHI before vs. someone switching who may have served waiting periods with their previous health fund. E.g. any WPs served with their previous fund will be counted but switching to a higher level of cover will mean serving WPs before being able to access the full benefit. (maybe  scenario option that lays out the most common FAQs on Wps)

A: In Australia, waiting periods refer to the time frame during which individuals who have recently taken out Private Health Insurance (PHI) are not entitled to claim benefits for certain services. Waiting periods are imposed by health insurers to protect against adverse selection and ensure the sustainability of the insurance system. Here’s how waiting periods work and how they can affect individuals:

  1. Types of Waiting Periods:

   – General Waiting Period: Typically, a two-month waiting period applies to most services covered under extras (ancillary) cover. This includes services like dental, optical, physiotherapy, and others.

   – 12-Month Waiting Period: This applies to more significant services such as pre-existing conditions, pregnancy-related services, major dental procedures, orthodontics, and some mental health services.

   – 2-Month Waiting Period (Hospital Cover): Applies to services in hospitals, including surgery, psychiatric care, rehabilitation, and palliative care.

   – 12-Month Waiting Period (Pre-existing conditions): This waiting period may apply if you have a pre-existing condition that you seek treatment for under hospital cover.

  1. Individuals Who Have Never Had PHI Before: For someone who has never had Private Health Insurance before, they will need to serve the applicable waiting periods for the services they intend to claim. This means that during the waiting period, they won’t be able to claim benefits for those services.
  2. Switching Health Funds: If someone is switching health funds but has already served waiting periods with their previous fund, those waiting periods may be recognized by the new insurer. However, if they’re upgrading to a higher level of cover, they may need to serve additional waiting periods for the increased benefits.
  3. Scenario Examples:

Eg 1: Let’s say Jane has never had Private Health Insurance before. She decides to take out an extras cover policy. She injures her back and requires physiotherapy. Since Jane is a new member, she would need to wait for the two-month waiting period before she can claim benefits for physiotherapy.                 

Eg 2: Now, let’s consider John, who has had Private Health Insurance with Insurer A for the past two years. He decides to switch to Insurer B, but he’s upgrading his extras cover to include more comprehensive dental benefits. Since John has already served the waiting periods with Insurer A, Insurer B may recognize those waiting periods. However, for the increased dental benefits, John may need to serve an additional waiting period before he can access the full benefits.

Overall, waiting periods are a standard practice in the Private Health Insurance industry in Australia. It’s essential for individuals to be aware of waiting periods when taking out or switching health Insurance policies to understand when they can start claiming benefits for various services.

How Ambulance cover works in different states

Ambulance services in Australia are provided by state and territory governments, and the arrangements for ambulance cover vary between jurisdictions. Here’s an overview of how ambulance cover works in different states and territories:

  1. New South Wales (NSW):

   – Residents of New South Wales are covered for emergency ambulance services under the state’s Ambulance Service. NSW residents do not need to purchase separate ambulance cover, as emergency ambulance services are provided free of charge.

  1. Victoria:

   – In Victoria, residents are required to have ambulance cover to avoid being charged for ambulance services. Residents can either purchase ambulance cover through a membership scheme offered by Ambulance Victoria or through some private health insurance policies that include ambulance cover.

  1. Queensland:

   – Queensland residents are covered for ambulance services under the state’s Ambulance Service. The Queensland Ambulance Service provides emergency ambulance services free of charge to Queensland residents.

  1. Western Australia (WA):

   – In Western Australia, residents are covered for ambulance services under the state’s St John Ambulance Service. WA residents can purchase ambulance cover through a membership scheme offered by St John Ambulance WA or through some private health insurance policies that include ambulance cover.

  1. South Australia (SA):

   – Residents of South Australia can purchase ambulance cover through a membership scheme offered by the SA Ambulance Service or through some private health insurance policies that include ambulance cover. Without ambulance cover, residents may be charged for ambulance services.

  1. Tasmania:

   – In Tasmania, residents are covered for ambulance services under the state’s Ambulance Service. Tasmania residents do not need to purchase separate ambulance cover, as emergency ambulance services are provided free of charge.

  1. Australian Capital Territory (ACT):

   – Residents of the ACT are covered for ambulance services under the state’s Ambulance Service. ACT residents do not need to purchase separate ambulance cover, as emergency ambulance services are provided free of charge.

  1. Northern Territory (NT):

   – In the Northern Territory, residents are covered for ambulance services under the state’s St John Ambulance Service. NT residents can purchase ambulance cover through a membership scheme offered by St John Ambulance NT or through some private health insurance policies that include ambulance cover.

It’s important for residents to check the specific arrangements in their state or territory to ensure they have appropriate ambulance cover in place to avoid potential out-of-pocket expenses for ambulance services. Additionally, residents should review their private health insurance policies to determine whether ambulance cover is included and the extent of coverage provided.

What does Private Health Insurance cover that Medicare doesn't?

Private health insurance in Australia offers coverage for a range of healthcare services and treatments that are not fully covered by Medicare, the public healthcare system. Here are some examples of services that Private Health Insurance typically covers that Medicare may not fully cover:

  1. Hospital Services:

   – Private Hospital accommodation: Private Health Insurance covers the cost of accommodation in a private hospital or a shared room in a public hospital. Without Private Health Insurance, you may be required to pay for a private room or incur additional costs.

   – Choice of doctor: With Private Health Insurance, you have the freedom to choose your preferred doctor or specialist for hospital treatment, whereas in the public system, you may not have the same level of choice.

   – Elective surgery: Private Health Insurance can reduce waiting times for elective surgery by allowing you to access private hospital services. Medicare may have longer waiting lists for certain non-emergency surgeries.

  1. Extras (Ancillary) Services:

   – Dental care: Private Health Insurance typically covers a range of dental services, including check-ups, cleaning, fillings, and major dental procedures such as root canals and crowns. Medicare provides limited coverage for certain dental services, primarily for children and individuals with specific health conditions.

   – Optical care: Private Health Insurance often includes benefits for optical services such as eye examinations, prescription glasses, contact lenses, and repairs to glasses. Medicare does not cover routine eye examinations or the cost of glasses or contact lenses.

   – Physiotherapy and allied health services: Private Health Insurance covers services provided by physiotherapists, chiropractors, osteopaths, podiatrists, and other allied health professionals. While Medicare provides some coverage for allied health services under certain circumstances, Private Health Insurance offers more extensive benefits and choice of providers.

  1. Ambulance Services:

   – Private Health Insurance typically covers emergency ambulance transport and call-out fees, which Medicare does not cover for most individuals. Without Private Health Insurance, you may be responsible for paying the full cost of ambulance services in emergencies.

  1. Prostheses and Medical Devices:

   – Private Health Insurance provides coverage for surgically implanted prostheses, medical devices, and appliances used during hospital treatment. While Medicare covers some prostheses, Private Health Insurance may offer coverage for a wider range of devices and higher-quality options.

Overall, Private Health Insurance complements Medicare by providing additional coverage for hospital and extras services, allowing individuals to access a broader range of healthcare options and potentially reducing out-of-pocket expenses for certain treatments and services.

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