Check Your Bill

1300 484 140

Monday - Saturday

1300 484 140

Monday - Saturday

MATE is 100% Australian owned, and has been awarded with winning customer service centre based right here in our backyard. They employ local staff with a passion for providing phenomenal customer service. MATE with pride call themselves a “customer happiness” business that happens to sell telecommunications products!

simple steps

Switching And Moving Is As
Simple As 1... 2... 3

Compare

Enter your address! Tell us a bit about your needs. Our process is simple with NO complicated questions.

Switch

We’ll tell you about the plans available
in your area and recommend one
which is most suited to your needs.

Save

Confirm your details and get
connected. The process is easy
and there will be no interruption at all.

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Check out our range of providers

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Check Your Bills

Mate.

Building connections that really matter.
MATE is that we are the everyday people (just like you), providing products and services consumers need, delivered with the value and service they deserve.

at MATE, Mate want a connection with you that goes beyond supplying you with a service. Mate don’t want a friendship based around rules or regulations, so they are committed to having no lock-in contracts and offering unlimited data on all of their internet plans. Mate won’t charge you any connection or set-up fees, and you won’t pay anything if you want to change your plan.

REASONS

Why Choose Mate.?

MATE is 100% Australian owned, and our award-winning customer service centre is based right here in your backyard. we employ local staff with a passion for providing phenomenal customer service.

Mate offer the value you deserve, together with the service you should demand and delivered with trust you need.

Benefits

Customer Types

Service Locations

Let’s Start Saving On
Your Energy Too!

We offer a free Energy comparison
service for all households too!

You Can Always Speak To
One Of Our Experts ?

Jane Smith

Solutions Expert

Get Started

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FAQ’s

Frequently Asked questions

What is NBN (National Broadband Network) internet?

The National Broadband Network (NBN) is a government-owned wholesale broadband network in Australia. It aims to provide high-speed internet access to homes, businesses, and communities across the country. NBN offers various types of broadband technologies, including Fibre to the Premises (FTTP), Fixed Wireless, and Hybrid Fibre Coaxial (HFC), to deliver fast and reliable internet connections.

Is there an internet plan to suit your needs?

The ideal internet plan for you depends on your specific needs and preferences, including your location, budget, data requirements, and desired speed. Consider factors such as download/upload speeds, data allowances, contract terms, and customer service when comparing plans from different ISPs.

Are there charges for cancelling my mobile phone plan?

There may be early termination fees if you cancel your mobile phone plan before the end of the contract term. Check the terms and conditions of your plan or contact your provider for details on any applicable cancellation fees.

Can I keep my phone number if I switch mobile phone plans?

Yes, you can usually keep your phone number when switching mobile phone plans. This process is known as number porting, and your new provider will assist you in transferring your existing number to their network.

How do I change my internet provider?

To change your internet provider, follow these steps:

– Research and compare plans from different ISPs.

– Sign up for a new plan with your chosen provider.

– Contact your current provider to cancel your existing service.

– Arrange for installation of the new service with your new provider.

What are the main types of mobile phone plans available in Australia?

The main types of mobile phone plans in Australia include:

Prepaid plans: Pay in advance for a set amount of calls, texts, and data.

Postpaid plans: Pay a monthly fee for a set amount of calls, texts, and data, usually with additional charges for excess usage.

SIM-only plans: Bring your own device and pay for calls, texts, and data on a monthly basis without a handset included.

How do I get internet without a phone line or cable?

You can get internet without a phone line or cable by using alternative technologies such as fixed wireless, satellite broadband, or mobile broadband. These options deliver internet access without the need for a traditional phone line or cable connection.

What factors can affect my mobile coverage?

Factors that can affect mobile coverage include:

– Distance from the nearest mobile tower.

– Terrain and geographical features such as hills, valleys, and buildings.

– Weather conditions and atmospheric interference.

– Network congestion during peak times.

– The type of device you are using and its compatibility with the network frequencies.

How do I fix my internet connection?

To fix your internet connection, try the following troubleshooting steps:

– Restart your modem/router.

– Check cables and connections for any damage or loose connections.

– Reset your modem/router to factory settings.

– Update firmware/software on your modem/router.

– Contact your ISP for assistance if the issue persists or if there are network outages in your area.

Is there an ideal mobile phone plan?

The ideal mobile phone plan for you depends on your usage patterns, budget, and preferences.

Compare plans from different providers to find the one that offers the best value for your needs. Our Specialists can guide you through this.

What features should I consider when comparing mobile phone plans?
  1. When comparing mobile phone plans, consider factors such as:
  2. Included calls, texts, and data allowances.
  3. Network coverage and reliability.
  4. Contract terms and commitments.
  5. International roaming and call/text allowances.
  6. Additional perks or bonuses offered by the provider.
How do I increase my internet speed?

-You can increase your internet speed by:

– Upgrading to a faster broadband plan with higher download and upload speeds.

– Ensuring your modem/router is up-to-date and placed in an optimal location.

– Minimizing interference from other devices and electronic appliances.

– Using wired connections instead of Wi-Fi where possible.

– Closing unnecessary background applications and browser tabs that may be consuming bandwidth.

– Contacting your internet service provider (ISP) to check for any network issues or to upgrade your plan.