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FAQ’s

Frequently Asked questions

What is an ideal electricity or gas plan for me?

An ideal electricity or gas plan for you depends on your individual energy usage patterns, lifestyle, budget, and preferences. Consider factors such as the usage rates, supply charges, discounts, incentives, and contract terms offered by different energy retailers in your area.

How long will it take to switch providers?

Switching electricity providers typically takes around 2-4 weeks and up to 2 months for gas, although this can vary depending on your location, the complexity of the switch, and the processes of the new provider. The switch involves transferring your account details, meter readings, and contract information between the old and new providers.

How do I know this company is above board if I’ve never heard of them?

Before switching to a new electricity provider, research the company’s reputation, customer reviews, and accreditation. Check if they are accredited and that they comply with industrial standards and regulations.

Do I need to cancel my Direct Debit?

If you’re switching electricity or gas providers, you should contact your current provider to cancel any direct debit arrangements you have set up with them. You may need to set up a new direct debit arrangement with your new provider once the switch is complete.

Are there any hidden costs?

Before switching providers, carefully review the terms and conditions of the new plan to ensure you understand all costs involved. Look out for any hidden fees, early termination charges, or additional charges for services not included in the plan.

Is the service from checkyourbill free?

CheckYourBill is a comparison website that allows you to compare electricity and gas plans from different providers. Typically, these comparison services are free for consumers to use. However, they may receive a commission from energy retailers if you switch through their platform.

How does Solar work?

Solar energy works by converting sunlight into electricity using photovoltaic (PV) cells or panels installed on rooftops or in other locations with access to sunlight. The solar panels absorb sunlight and generate direct current (DC) electricity, which is then converted into alternating current (AC) electricity using an inverter. The electricity can be used to power appliances in your home, and any excess electricity can be fed back into the grid for a feed-in tariff or stored in batteries for later use.

Can you connect my energy if I am moving house?

Yes, you can arrange to connect electricity and gas services when moving to a new house. Contact your chosen energy retailer in advance to arrange the connection. You may need to provide details such as your new address, move-in date, meter readings, and identification documents.

When I switch providers will my gas or electricity be interrupted?

In most cases, switching electricity or gas providers should not result in an interruption to your supply. The switch typically involves administrative processes and does not require physical changes to your meter or infrastructure. However, there may be rare instances where a temporary interruption occurs during the switch-over process, but your new provider should notify you in advance if this is necessary.

How do I calculate electricity cost from watts?

To calculate the electricity cost from watts, you need to consider the wattage of the appliance (in watts), the time it is used (in hours), and the electricity rate (in dollars per kilowatt-hour, kWh). The formula is:

Electricity Cost = (Wattage × Hours Used × Electricity Rate) / 1000

For example, if you have a 1000-watt appliance used for 3 hours per day at an electricity rate of

$0.25/kWh:

Electricity Cost = (1000 watts × 3 hours × $0.25/kWh) / 1000 = $0.75 per day.

How do I save money on my energy bill?

There are several ways to save money on your energy bill, including:

– Switching to a more energy-efficient appliance.

– Improving home insulation and sealing drafts to reduce heating and cooling costs.

– Using energy-saving lighting and appliances.

– Switching to a cheaper electricity plan or provider.

– Generating your own energy with solar panels.

– Being mindful of energy usage habits and reducing unnecessary consumption.

How do smart meters work?

Smart meters are advanced electricity meters that record energy usage in real-time and communicate this data remotely to energy retailers. They enable more accurate billing, remote connection and disconnection of services, and access to detailed energy usage information for consumers. Smart meters also support time-of-use pricing and other innovative energy management programs. It is important to note that while many aspects of energy supply and regulation are consistent across Australia, some details may vary between states and territories. It is recommended to consult with checkyourbill agents for specific information relevant to your area.