Broadband and Mobile
FAQ’s
Frequently Asked questions
The National Broadband Network (NBN) is a government-owned wholesale broadband network in Australia. It aims to provide high-speed internet access to homes, businesses, and communities across the country. NBN offers various types of broadband technologies, including Fibre to the Premises (FTTP), Fixed Wireless, and Hybrid Fibre Coaxial (HFC), to deliver fast and reliable internet connections.
The ideal internet plan for you depends on your specific needs and preferences, including your location, budget, data requirements, and desired speed. Consider factors such as download/upload speeds, data allowances, contract terms, and customer service when comparing plans from different ISPs.
There may be early termination fees if you cancel your mobile phone plan before the end of the contract term. Check the terms and conditions of your plan or contact your provider for details on any applicable cancellation fees.
Yes, you can usually keep your phone number when switching mobile phone plans. This process is known as number porting, and your new provider will assist you in transferring your existing number to their network.
To change your internet provider, follow these steps:
– Research and compare plans from different ISPs.
– Sign up for a new plan with your chosen provider.
– Contact your current provider to cancel your existing service.
– Arrange for installation of the new service with your new provider.
The main types of mobile phone plans in Australia include:
– Prepaid plans: Pay in advance for a set amount of calls, texts, and data.
– Postpaid plans: Pay a monthly fee for a set amount of calls, texts, and data, usually with additional charges for excess usage.
– SIM-only plans: Bring your own device and pay for calls, texts, and data on a monthly basis without a handset included.
You can get internet without a phone line or cable by using alternative technologies such as fixed wireless, satellite broadband, or mobile broadband. These options deliver internet access without the need for a traditional phone line or cable connection.
Factors that can affect mobile coverage include:
– Distance from the nearest mobile tower.
– Terrain and geographical features such as hills, valleys, and buildings.
– Weather conditions and atmospheric interference.
– Network congestion during peak times.
– The type of device you are using and its compatibility with the network frequencies.
To fix your internet connection, try the following troubleshooting steps:
– Restart your modem/router.
– Check cables and connections for any damage or loose connections.
– Reset your modem/router to factory settings.
– Update firmware/software on your modem/router.
– Contact your ISP for assistance if the issue persists or if there are network outages in your area.
The ideal mobile phone plan for you depends on your usage patterns, budget, and preferences.
Compare plans from different providers to find the one that offers the best value for your needs. Our Specialists can guide you through this.
- When comparing mobile phone plans, consider factors such as:
- Included calls, texts, and data allowances.
- Network coverage and reliability.
- Contract terms and commitments.
- International roaming and call/text allowances.
- Additional perks or bonuses offered by the provider.
-You can increase your internet speed by:
– Upgrading to a faster broadband plan with higher download and upload speeds.
– Ensuring your modem/router is up-to-date and placed in an optimal location.
– Minimizing interference from other devices and electronic appliances.
– Using wired connections instead of Wi-Fi where possible.
– Closing unnecessary background applications and browser tabs that may be consuming bandwidth.
– Contacting your internet service provider (ISP) to check for any network issues or to upgrade your plan.
