Check Your Bill

FAQ’s

Frequently Asked questions

What is NBN (National Broadband Network) internet?

The National Broadband Network (NBN) is a government-owned wholesale broadband network in Australia. It aims to provide high-speed internet access to homes, businesses, and communities across the country. NBN offers various types of broadband technologies, including Fibre to the Premises (FTTP), Fixed Wireless, and Hybrid Fibre Coaxial (HFC), to deliver fast and reliable internet connections.

What is an ideal electricity or gas plan for me?

An ideal electricity or gas plan for you depends on your individual energy usage patterns, lifestyle, budget, and preferences. Consider factors such as the usage rates, supply charges, discounts, incentives, and contract terms offered by different energy retailers in your area.

What is Private Health Insurance? How does it work?

Private Health Insurance in Australia refers to a form of Health Coverage provided by private insurance companies, distinct from the public healthcare system provided by the Australian Government through Medicare. Private Health Insurance offers individuals the option to access Private Healthcare Services and facilities, as well as additional benefits not covered by Medicare.

Here are some key features of Private Health Insurance in Australia:

  1. Hospital Cover: Private Health Insurance policies typically include hospital cover, which provides coverage for medical treatment and accommodation as an admitted patient in a hospital. This can include services such as surgery, specialist consultations, and hospital accommodation in private or public hospitals.
  2. Extras (Ancillary) Cover: Many Private Health Insurance policies also offer extras cover, which provides benefits for non-hospital services such as dental, optical, physiotherapy, chiropractic, and other allied health services. Extras cover can vary widely between policies, allowing individuals to choose a plan that suits their specific healthcare needs.
  3. Choice and Flexibility: Private Health Insurance gives individuals greater choice and flexibility in their healthcare options. It allows them to choose their preferred doctor or specialist, access private hospital facilities, and potentially reduce waiting times for elective surgery.
  4. Ambulance Cover: Private Health Insurance policies often include coverage for emergency ambulance transport and call-out fees, which are not covered by Medicare for most individuals.
  5. Government Incentives: The Australian Government provides incentives to encourage individuals to take out Private Health Insurance, such as the Private Health Insurance rebate and the Medicare Levy Surcharge exemption. These incentives help make Private Health Insurance more affordable for eligible Australians.
  6. Waiting Periods: When taking out Private Health Insurance, individuals may be subject to waiting periods before they can claim benefits for certain services. Waiting periods vary depending on the insurer and the type of coverage, but typically apply to services such as pre-existing conditions, pregnancy-related care, and major dental procedures.

Private Health Insurance is purchased through Private Insurance companies known as health insurers. There are many insurers in Australia offering a wide range of policies with varying levels of coverage and benefits. It’s important for individuals to carefully consider their healthcare needs and budget when choosing a Private Health Insurance policy to ensure they have the coverage they need. Private Health Insurance works by providing coverage for medical expenses incurred by policyholders for a range of healthcare services and treatments. Here’s how it typically works:

  1. Choosing a Policy
  2. Hospital Cover
  3. Extras Cover
  4. Choice of Provider
  5. Claiming Benefits
  6. Excess and Co-payments
  7. Government Incentives

Overall, Private Health Insurance allows individuals to access a broader range of healthcare services and facilities, receive more personalized care, and potentially reduce out-of-pocket expenses for medical treatment and services not covered by Medicare. It complements the public healthcare system provided by Medicare and gives individuals greater control over their healthcare options.

How do I change my internet provider?

To change your internet provider, follow these steps:

  1. Research and compare plans from different ISPs.
  2. Sign up for a new plan with your chosen provider.
  3. Contact your current provider to cancel your existing service.
  4. Arrange for installation of the new service with your new provider.
Are there any hidden costs?

Before switching providers, carefully review the terms and conditions of the new plan to ensure you understand all costs involved. Look out for any hidden fees, early termination charges, or additional charges for services not included in the plan.

What is is Hospital Cover?

Hospital Cover, in the context of Private Health Insurance in Australia, refers to a type of insurance policy that provides coverage for medical treatment and services received as an admitted patient in a hospital. Hospital Cover typically includes benefits for a range of hospital-related expenses, such as:

  1. Accommodation: Cover for your accommodation costs as an admitted patient in a private or public hospital, including room charges, nursing care, and operating theatre fees.
  2. Medical Services: Benefits for medical services provided by doctors, surgeons, anesthetists, and other healthcare professionals during your hospital stay.
  3. Surgery: Coverage for the cost of surgical procedures performed in hospital, including both inpatient and day surgery procedures.
  4. Prostheses: Benefits for surgically implanted prostheses and devices used during your hospital treatment, such as artificial joints or pacemakers.
  5. Emergency Care: Cover for emergency ambulance transport and emergency department treatment in a hospital.
  6. Rehabilitation: Benefits for rehabilitation services received as an admitted patient in a hospital, such as physiotherapy or occupational therapy following surgery or illness.

Hospital Cover can be purchased as a standalone policy or as part of a combined hospital and extras package, which also includes coverage for general treatment services like dental, optical, and physiotherapy. Private hospital cover in Australia offers policyholders greater control over their healthcare, including shorter waiting times for elective surgery, choice of doctor and hospital, and access to private hospital facilities and amenities.

It’s important to note that Private Hospital Cover is separate from the public healthcare system provided by Medicare. While Medicare covers treatment as a public patient in a public hospital, Private Hospital Cover allows individuals to access Private Hospital Services and choose their preferred doctor for treatment.

Are there charges for cancelling my mobile phone plan?

There may be early termination fees if you cancel your mobile phone plan before the end of the contract term. Check the terms and conditions of your plan or contact your provider for details on any applicable cancellation fees

  1. Choosing a Policy: Individuals can choose a private health insurance policy that best suits their healthcare needs and budget. Policies can include hospital cover, extras (ancillary) cover, or a combination of both. Policyholders pay premiums to the insurer in exchange for coverage.
  2. Hospital Cover: If a policy includes hospital cover, it provides benefits for medical treatment and accommodation as an admitted patient in a hospital. This can include coverage for surgery, specialist consultations, accommodation in private or public hospitals, and other hospital-related expenses.
  3. Extras Cover: Extras cover provides benefits for non-hospital services such as dental, optical, physiotherapy, chiropractic, and other allied health services. Policyholders can claim benefits for these services based on the terms and limits of their policy.
  4. Choice of Provider: With private health insurance, individuals have the flexibility to choose their preferred doctor, specialist, or healthcare provider for treatment. They can access private hospitals and facilities, potentially reducing waiting times for elective surgery and receiving personalized care.
  5. Claiming Benefits: When policyholders receive eligible healthcare services covered by their policy, they can submit a claim to their health insurer to receive benefits. This may involve providing receipts or invoices for the services rendered. The insurer assesses the claim and reimburses the policyholder for the eligible expenses according to the terms of the policy.
  6. Excess and Co-payments: Some private health insurance policies may include an excess or co-payment, which is an amount that policyholders agree to pay towards the cost of their healthcare expenses before the insurer starts covering benefits. Excesses and co-payments can help reduce premiums but may result in higher out-of-pocket costs for the policyholder.
  7. Government Incentives: The Australian Government provides incentives to encourage individuals to take out private health insurance, such as the private health insurance rebate and the Medicare Levy Surcharge exemption. These incentives help make private health insurance more affordable for eligible Australians.

Overall, private health insurance allows individuals to access a broader range of healthcare services and facilities, receive more personalized care, and potentially reduce out-of-pocket expenses for medical treatment and services not covered by Medicare. It complements the public healthcare system provided by Medicare and gives individuals greater control over their healthcare options.

What is the Private Health Insurance rebate?

The Private Health Insurance is a financial incentive provided by the Australian Government to encourage individuals to take out and maintain Private Health Insurance. It is designed to help offset the cost of Private Health Insurance premiums, making it more affordable for eligible Australians. Here’s how the Private Health Insurance rebate works:

  1. Eligibility: The rebate is available to Australian residents who are eligible for Medicare and have Private Health Insurance with a registered health insurer. It applies to both hospital cover and extras cover (ancillary cover).
  2. Income Testing: The rebate is income tested, meaning the amount of rebate you receive depends on your income level. Income thresholds are adjusted annually, and the rebate is calculated based on your income for Medicare Levy Surcharge purposes.
  3. Percentage Rebate: The Private Health Insurance rebate is provided as a percentage of your premium. The rebate percentage varies depending on your age and income level, as follows:                    – Age Under 65: The rebate percentage decreases with increasing income, up to a maximum income threshold. If your income is below the threshold, you are eligible for the full rebate.

   – Aged 65 to 69: The rebate percentage decreases slightly compared to those under 65.

   – Aged 70 and Over: The rebate percentage decreases further for individuals aged 70 and over.

  1. Receiving the Rebate: There are two ways to receive the private health insurance rebate:

   – Reducing Premiums: You can choose to receive the rebate as a reduction in your Private Health Insurance premiums. Your insurer will apply the rebate directly to your premium, reducing the amount you pay.

   – Claiming as a Tax Offset: Alternatively, you can claim the rebate as a tax offset when you lodge your annual tax return. You will need to provide details of your Private Health Insurance premiums and the rebate entitlement on your tax return.

  1. Tiered Rebate Structure: The rebate is divided into different income tiers, with higher-income earners receiving a lower rebate percentage. The income thresholds and rebate percentages for each tier are adjusted annually.

Overall, the Private Health Insurance rebate aims to make private health insurance more affordable for Australians while also supporting the sustainability of the Private Health Insurance system. It provides financial assistance to eligible individuals to help cover the cost of their premiums, thereby encouraging participation in Private Health Insurance.

How does switching Health Insurance work? How can check your bill help me?

Switching health insurance providers in Australia involves a few key steps and considerations. Here’s an overview of how it works and how checking your bill can help:

  1. Research and Compare Plans: Before switching, research and compare different Private Health Insurance plans offered by various providers. Consider factors such as coverage, benefits, waiting periods, premiums, and customer reviews to find a plan that best suits your needs and budget.
  2. Contact Your Current Provider: Inform your current Private Health Insurance provider that you intend to switch. They may offer retention deals or provide information about your policy, such as any waiting periods you’ve already served or potential penalties for cancelling early.
  3. Apply for a New Policy: Once you’ve chosen a new health insurance plan, you’ll need to apply for coverage with the new provider. This can often be done online, over the phone, or in person. Be prepared to provide personal information and details about your health history.
  4. Waiting Periods: If you’re switching to a new policy with different coverage or benefits, you may need to serve waiting periods for certain services. Your new insurer will typically advise you of any waiting periods that apply to your new policy.
  5. Overlap Period: It’s important to ensure there’s no gap in your coverage during the transition period. Your new policy should ideally start immediately after your old policy ends to avoid being uninsured for any period.
  6. CheckYourBill: Checking your bill is crucial during the switching process. It helps you:
  7. Ensure you’re not being double-charged: Make sure you’re not paying premiums to both your old and new Health Insurance providers during the transition period.
  8. Verify correct coverage and benefits: Confirm that your new policy reflects the coverage and benefits you signed up for, including any waiting periods.
  9. Identify any errors or discrepancies: Reviewing your bill allows you to catch any mistakes or unexpected charges, which you can then address with your insurer.
  10. Cancellation of Old Policy: Once your new policy is active and you’ve confirmed everything is in order, contact your old Health Insurance provider to cancel your policy. Provide them with any necessary information, such as your new policy details, to facilitate the cancellation process.
  11. Follow-Up: After switching, continue to monitor your bills and correspondence from your new insurer to ensure everything remains accurate and consistent with your expectations.

It’s essential to familiarize yourself with your rights and obligations under Australian health insurance laws and regulations, including the Private Health Insurance Act 2007 and associated guidelines. 

What features should I consider when comparing mobile phone plans?
  1. When comparing mobile phone plans, consider factors such as:
  2. Included calls, texts, and data allowances.
  3. Network coverage and reliability.
  4. Contract terms and commitments.
  5. International roaming and call/text allowances.
  6. Additional perks or bonuses offered by the provider.
What is hospital excess in Private Health Insurance?

Hospital excess in Private Health Insurance in Australia refers to the amount of money you agree to pay out of your own pocket towards the cost of hospital treatment before your insurance policy begins to cover the remaining expenses.  Payment of excess is processed on your first admission on a calendar yearly basis.  It is a feature commonly found in many Private Health Insurance plans in Australia.

When you choose a Private Health Insurance policy with a hospital excess, you agree to pay this predetermined amount if you’re admitted to the hospital for treatment covered by your policy. The excess amount can vary depending on the policy and insurer, and it is typically set at an annual basis.

For example, if your policy has a $500 hospital excess and you’re admitted to the hospital for a covered treatment, you would need to pay the first $500 of the hospital bill yourself. After you’ve paid the excess, your insurance would then cover the remaining eligible expenses according to the terms and conditions of your policy.

Choosing a higher excess usually means lower premiums, while opting for a lower excess typically results in higher premiums. It’s important to carefully consider your own healthcare needs and financial situation when selecting the level of excess that’s right for you.

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